Bill and his crew are the best! They keep my little Saturn wagon still limping along after all these years. And I know they hate to see it coming in :-) . It was with them recently for a week while they tried to get it to do all of the quirky things it had been doing for us. They were great about not returning it to us until they felt it was safe. I appreciate their diligence and professionalism. We would not consider taking our cars anywhere else. My only suggestion would be to hire someone to answer the phones and accept the cars when they are brought in. These poor men are already overwhelmed with mechanical work, and are stopping to do this too. Seems like a lot of cross-over and confusion can occur. Just a suggestion... We often send friends and family to JRA and each have been happy with the results. Thank you Bill and staff for your kind manner and thorough maintenance. We appreciate you! Yvonne & RIck Almeida